Salesforce Implementation
As a Salesforce Implementation Company, The Dev And Test Guys offers comprehensive Salesforce Implementation services to help businesses make the most of their ROI and reach their business-specific objectives. Irrespective of the organisation's size, we have helped several companies overcome their implementation challenges with our in-depth salesforce knowledge.
Select the best management approach to move your business to the cloud, master your new CRM framework, or build automation software for your organisation by engaging a proficient and trustworthy service provider, who genuinely understands your business requirements. Focus on increasing your business and be assured to gain the benefits from your Salesforce platform with our professional team that is ready to transform your ideas into real-time solutions.
Sales Cloud
The Salesforce Sales Cloud is a powerful tool that helps organisations streamline their sales and marketing services to generate more leads, close more deals and build meaningful relationships with their customers. It is capable of performing many tasks when compared to an old-style CRM solution. With its exceptional features it not only offers the account information but also gives you all the information about your customers and products which it captures from social media channels.
With our wide-ranging Salesforce knowledge, our strategic methodology, and framework, you can effortlessly navigate out of your Salesforce cloud development journey without any difficulties and achieve more customers and retain your existing ones.
Lead Management
Track the whole lead life-cycle from click to close while refining your marketing campaigns across different channels.
Opportunity Management
Opportunity management will help your team evade junk data. It will also help predict representative’s progress and emphasise their time on revenue-generating deals.
Sales Collaboration
Team up with your sales to close deals faster and tap into the company’s social network with Chatter. Sales representatives can find professionals, competitive access information, and track deals.
Sales Performance Management
Track sales team activities by setting metrics, providing training data, providing ideas and awareness, and delivering real-time results.
Reports & Dashboards
Sales cloud consoles give an actual view of the business at a glimpse. Simple and Fast report generation helps sales teams to dig deeper while managing accounts.
Sales Forecasting
Get an actual and precise view of your team’s forecasts. Functionalities such as in-line editing, override visibility, multi-currency support, and much more help you increase your competitive advantage.
Service Cloud
Salesforce Service Cloud is a wide-ranging customer support platform that offers you a 360-degree view of your customers and lets you provide custom-made services for your customers, increase your service quality, and drive an enhanced user experience while reducing the costs. It acts as a bridge between your business and your customers, therefore helps you build valued relations. Whether it be web, mobile, email, chatbots, phone, social media platforms, or community sites, with Sales Cloud, you can conquer as many communication channels as possible. Our certified Salesforce professionals are experts in automating and enhancing customer support processes, and we are one of the leading Salesforce service providers offering services to businesses across many industries.
Case Management
This feature manages the entire lifecycle including; case creation, prioritising, task, escalation, reassignment, and closure. Users can set parameters to influence any of the phases and Service Cloud will perform them automatically. You can position cases as per their priority levels and allocate them to appropriate representatives, so Service Cloud examines this information and execute the relevant assignment mechanism.
Omni-Channel Routing
Omni-Channel Routing helps customer support teams deliver a smarter service by interacting with their customers via several touchpoints such as web, email, phone, social media, live agent chats, community sites, etc. to collect all the cases and smartly routes them to the suitable representatives to initiate an instant action.
Service Wave Analytics
This feature turns insights into action. This app enables the power of wave analytics into the Salesforce Service Cloud. Service managers can quickly check on case management, agent productivity, and channel optimisation using any device from anyplace.
Lightning Service Console
The Lightning Service Console offers service agents a comprehensive view of each case, including a 360-degree view of the customer. This helps them solve issues fast without swapping multiple tabs and quickly getting all the necessary information at their fingertips.
Field Service Lightning
Field Service Lightning enables the team to deliver quicker, smarter, and personalised services using smart mobile devices with Service Cloud. Field service team can access account information in order to solve customer problems by creating a work order for a case. Service team can plan field agent’s actions, manage their calendars, and track their work all in real-time.
Service Cloud Einstein
Salesforce Einstein helps in client chat automation to save time and effort.
Marketing Cloud
Salesforce Marketing Cloud is a useful tool that allows companies to create personalised email campaigns, user journeys, and text messaging campaigns, get the data from different sources and combines all the data in a single place. It also lets users visualise customer experiences in real-time and therefore increases your marketing campaigns' efficacy and allows your teams to generate more qualified leads and conversions.
Journey Builder
To help marketers develop 1-to-1 customer journeys across various channels.
Email Studio
Create personalised email campaigns to increase customer engagement.
Salesforce DMP
To help marketers capture data from various sources on a unified platform.
Salesforce Data Studio
Allow your marketing team to access data from the world’s largest premium data system.
Social Studio
To plan, execute and track social media campaigns and engage customers.
Advertising Studio
To help marketers target 1-to-1 advertising using CRM data to obtain and re-engage customers.
Mobile Studio
Customise mobile communications including SMS, push notifications, and group messaging.
Interaction Studio
Track and manage real-time customer experiences driving valued engagement at the right time.
Harness the power of Salesforce Marketing Cloud with The Dev and Test Guys. We bring maximum value to your marketing and sales efforts with our strategic approach and robust salesforce solutions.
Pardot
Pardot Marketing is an automated tool that will help you understand and identify your audience who are interested in your products or services and send emails to communicate. Pardot helps to connect customers to engage them with your products or service. It also helps store, track, and manage sales for the marketing teams who handle customer preferences. Salesforce Pardot is highly customisable and automates the lead nurturing process for sending emails and categorise the prospects and the buyer’s willingness. We ensure this powerful marketing automation tool lets your staff work proficiently and implement effective communication strategies.
Best-in-Class Pardot Features:
Smarter Engagement
Enable your sales representatives with real-time sales alerts, prospect activity tracking, and sales campaign tracking, and engaging customers in smarter ways.
Generate High-quality Leads
Increase your lead pipeline and generate high-quality leads with targeted sales campaigns.
Develop Meaningful Customer Relationships
Enable your sales representatives with real-time sales alerts, prospect activity tracking, and sales campaign tracking, and engaging customers in smarter ways.
Measure Marketing ROI with Dynamic Reports
Measure the real ROI of your marketing efforts with intelligent reporting and categorise the most effective campaigns. Companies of all sizes have used Pardot to improve their automated B2B marketing systems and integrate them with their business goals to provide many benefits. At The Dev and Test Guys, we offer end-to-end Pardot solutions implementation, integration, consulting, and support.
Community Cloud
Connect your audience with new portals that increase user engagement and accelerate sales. Be it an in-house website for employees, a merchant/dealer channel, or a group of partners designed to increase sales opportunities. Salesforce Community Cloud is a flexible digital experience platform that quickly and effortlessly connects you to your employees, channel partners, and customers.
Employee Community:
- ● Connect your employees from different offices with the people, content, and apps that will help them speed up their efficiency on the go.
- ● With easy access to files from external systems including OneDrive, Google Drive, SharePoint, etc.
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● Share ideas, communicate updates effortlessly and collaborate files, records, and business processes across the company leveraging Salesforce Chatter.
Partner Community:
- ● Allow your partners with a single point of access to CRM records, files, and data.
- ● Speed up new partner on boarding, training, and sales process.
- ● Allow partners to access information and find professionals, register new leads, update records, and manage funds, and close more deals more quickly.
- ● Restructure approvals and quote processing leveraging Salesforce CPQ.
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● Get a complete view of your channel and partner performance.
Customer Community:
- ● Drive customer self-service by guiding customers to knowledge articles, FAQs and reduce service calls and time.
- ● Automatically direct service cases so that no customer question goes unnoticed.
- ● Allow customers to effortlessly access their account data and personal information.
- ● Drive higher engagement and customer experience across devices.
We offer end-to-end Salesforce Community Cloud solutions including Community Cloud Implementation, Customization, Integration, Migration, Modernisation etc.
Analytics Cloud
To get the most out of your investment, you can take advantage of Salesforce Analytics Cloud Developers who have vast Salesforce Analytics Cloud Implementation experience. Salesforce Analytics helps in performing superior analysis. Moreover, you can recover data from your other CRM/ERP or internal systems to Salesforce and perform analysis on-the-go. We help you collect, store, analyse and manage the data to help you discover insights, predict results, find recommendations, and act quickly on a comprehensive, AI-powered analytics platform.
Einstein Analytics Features
Einstein Analytics is the only business analytics solution native to Salesforce, allows users to accelerate sales, improve customer service, improve business processes and get the most out of ROI from their marketing campaigns.
Why Choose Einstein Analytics?
Salesforce customers are using more and more Einstein Analytics, a comprehensive and intelligent business analytics solution, to find hidden opportunities for customer retention and business growth. Here are a few reasons why to choose Einstein Analytics.
Analyse data from multiple sources
You can discover actionable insights from all possible sources in your business, all within Salesforce.
Tailor your analytics to your business
You can now get the precise information that your business demands with the help of analytics.
Make smarter business decisions
You can make smarter business decisions with the help of AI-powered analytics and intelligent insights.
Scale your analytics on a secure platform
Einstein Analytics allows you to deploy your analytics on the platform trusted by over 150,000 businesses of all sizes.