Salesforce Support
No matter how good the Salesforce implementation is conducted, it may still need some additional changes once it starts functioning. For uninterrupted improvement and enhanced results, we at The Dev and Test Guys offer Salesforce support and maintenance services across all Salesforce products. Our team of certified Salesforce developers, administrators, and business analysts’ work together to keep your Salesforce solution uninterrupted.
Our Support Scope
According to your requirements, we take the entire development and administration support of your Salesforce solution or handle certain support functions.
Administration support
- Daily administration
- Data administration
- 24/7 System monitoring
- Monthly health checks
- User help desk
Development support
- Troubleshooting
- System evolution
Service delivery
- We deliver the approved scope of Salesforce support and provide monthly result analysis and reporting
Cooperation Stages Transition
- We analyse the state of your Salesforce solution (based on the inputs from the team) and your business needs
- We drive knowledge transfer and mining
- We carry out service planning and responsibility transfer
Improvements
- We provide periodical proposals on possible process improvements
Our team of Salesforce professionalsare ready to take on your